We accept returns for refund on yarn and accessories with receipt for 30 days from date of purchase. Merchandise must be unused and in original packaging. Refunds on purchases made by credit card will be refunded to same credit card.
No refunds or exchanges on items after 90 days.
SPECIAL ORDERS may be exchanged or returned for store credit only, within 30 days.
Return shipping is the responsibility of the customer unless the item was damaged in shipping, defective, or shipped in error. Email firstname.lastname@example.org before shipping any returns.
NO REFUNDS OR EXCHANGES:
- books, patterns, or digital downloads
- soaps, lotions, balms
- merchandise without a receipt
- gift cards
- sale or clearance items